FAQ

Frequently Asked Questions

How long does shipping take?

Standard shipping takes 7–14 business days. Expedited options may be available at checkout. You’ll receive a tracking number once your order ships.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $59.

Can I return or exchange an item?

We accept returns within 30 days of delivery for items in their original, unworn condition with tags attached. Please see our Shipping & Returns page for full details.

How do I know what size to order?

Each product page includes a size guide. We recommend measuring yourself and comparing to the size chart for the best fit. When in doubt, size up.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

How can I track my order?

Once your order ships, you’ll receive an email with your tracking number. You can use this to track your package directly with the carrier.

I still have a question. How do I contact you?

Email us at help@luxesire.com and we’ll get back to you within 24–48 hours.