Frequently Asked Questions
How long does shipping take?
Standard shipping (US and international) takes 4–15 business days. Orders are processed within 1-3 business days of payment. You’ll receive a tracking number once your order ships.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $59.
Can I return or exchange an item?
We don’t offer returns or refunds, but we’re happy to exchange your item within 15 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. If you’re unsure about sizing, we recommend sizing up, or message us before placing your order — we’re happy to help! See our Exchange & Return Policy for full details.
How do I know what size to order?
Each product page includes a size guide. We recommend measuring yourself and comparing to the size chart for the best fit. When in doubt, size up.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.
How can I track my order?
Once your order ships, you’ll receive an email with your tracking number. You can use this to track your package directly with the carrier.
I still have a question. How do I contact you?
Email us at help@luxesire.com and we’ll get back to you within 24–48 hours.